SAVANNAH'S AWARD-WINNING urgent care and occupational medicine facility, ExperCARE, officially opened its new downtown location on November 16 at 818 Abercorn Street, providing easy healthcare access to those who need it.
In these uncertain times, it is comforting to know that travelers and residents alike in Savannah can count on reliable healthcare. With ExperCARE’s most recent location opening in downtown Savannah, people in the city’s historic core now have convenient access to top-notch urgent-care services.
“We see all age groups, we are in-network with all the major insurance companies, we’re open seven days a week, we have extended hours, and the great thing is you never need an appointment,” said Catherine C. Grant, founder and CEO of ExperCARE. “However, if you do want to book ahead — for those who like the convenience of having a time slot — you can book ahead on our website.”
Grant founded ExperCARE back in 2009 as a means for people in Richmond Hill to have access to healthcare. They have since grown to three locations: the original Richmond Hill facility, an Oglethorpe Mall site, and its newest installment downtown.
“There was really nothing like that at the time in Richmond Hill,” said Grant. “We expanded to Savannah with our Mall Boulevard location in 2016, and most recently downtown. We deal with everything, with digital X-ray on-site and board-certified radiologists on call every hour that we are open.”
ExperCARE is also a place where patients can get tested for Covid-19, and with varied testing options, patients can check if they have the coronavirus without ever leaving their vehicle.
“When Covid became a thing in 2020 we responded very quickly,” said Grant. “In mid-March we added another visit type. We’ve always had our in-clinic visit type, we’ve always had a virtual visit type, but we added a car-side visit. Our car-side visits are for those people that have symptoms that could be Covid, such as upper-respiratory-type symptoms, or they are requesting testing for Covid. We do both of those things right in their car, which is convenient for people in the car and makes other people feel safe who are coming into the building for all non-Covid things.”
The location of the new ExperCARE is important for the downtown community in a variety of ways, and Grant feels that downtown businesses and visitors will now have a convenient location to take care of all of their healthcare needs, especially if they feel symptoms of Covid-19.
“For the many businesses downtown, this will be a tremendous resource for them, as we do occupational health services,” said Grant. “And then, of course, the visitors. The tourism industry downtown is a huge part of what happens in Historic Savannah, so having a trusted place paired with great customer service is really going to round out our downtown experience.”
Grant enjoys taking care of her community with healthcare needs as well as giving back. She has done extensive community service, including raising more than $62,000 for the Alzheimer’s Association’s Dancing Stars of Coastal Georgia in 2015, and was selected as a Face of Entrepreneurship by South Magazine for her achievements as “an innovator and trailblazer in healthcare.” ExperCARE even has their own mascot, the ExperBEAR, who attends games, schools, and other events ExperCARE is involved in.
“ExperBEAR is known as our Chief Hugging Officer, which is not a thing in 2020, but we’ll call him our Chief Fist Bumps Officer,” said Grant. “He’s our mascot, when it’s not Covid time he’s going to games and visiting schools, teaching about germs and hand washing. He’s a lot of fun.”
Unfortunately, ExperBEAR has been in Covid-season hibernation, but his warm comforting spirit is an idea Grant and her staff try to emulate each day in the office to not only make patients feel welcome, but to make them feel like family. Grant herself is family-oriented, and her home life has spilled over to her work life.
Her husband Scott Grant, co-founder and president of Grant Homes, Inc. and Grant Built, was the general contractor for the renovations applied to the downtown facility. They have two daughters who are 11 and eight years old, with another one on the way, due in late December.
“As we approach healthcare, it’s not enough to just deliver the highest-quality healthcare,” said Grant. “It’s how you deliver those services, that’s what people remember. They remember how they were treated. People don’t remember what you said, they don’t remember what you did, they remember how you made them feel. I think Maya Angelou said that and it’s something we really take to heart.”